Common things
- Steps aren't updating. iOS sometimes throttles background reads. Open the app once; the foreground sync will catch up within a minute. If still nothing, go to Settings → Health → Data Access & Devices → Imshi → ensure all toggles are on.
- Friend isn't appearing. They need to accept the friend request from their own device. Once they accept, they'll appear in your leaderboard within a second.
- Widget shows old numbers. iOS refreshes home screen widgets on its own schedule; we update on every successful sync. If it's been hours, long-press the widget → Edit Widget to force a refresh.
- Live Activity isn't on the lock screen. Live Activities require iOS 16.2 or newer. Pull down on your lock screen to confirm Live Activities are enabled in Focus.
- I want to delete my account. You tab → Delete account. Wipes everything immediately and permanently.
Contact
For anything not above — bugs, feature requests, account problems, privacy questions — email imshi@alqefari.app. We answer everything we receive, usually within a couple of days.